Order Fulfillment

  • Order Fulfillment

    All orders are packed and shipped by Ella Louise.

    For Items that are in stock they will be shipped within five business days.

    Once your order has been fulfilled you will recieve your tracking number via the email you put in at the checkout.

    Thank you for your patience and supporting an indie author.

  • Pre-orders

    Preorder items are scheduled to be fulfilled up to 5 business days prior to the official release date, with the intention of delivery on or shortly after release day.

    If delays occur, customers will be notified via the email address provided at checkout.

International Shipping

  • Shipping

    All orders are coming directly from Australia. As a result, shipping costs will be more expensive and shipping times will take longer.

  • Europe shipping

    At this time, we are unable to ship directly to Europe due to GPSR regulations.

    Selected titles may be available via third-party retailers such as Waterstones. These copies will not be signed.

    Any orders made will be refunded and cancelled.

    Ella Louise at Waterstones 

Returns Policy

  • Refunds and Returns

    • Deciding you no longer want the item
    • Finding the item cheaper elsewhere
    • Incorrect selection or no longer having use for the item
    • Damage caused by misuse
    • Being aware of a fault prior to purchase
    • Requesting a service or product against our advice

  • Consumer Guarantee

    You are entitled to a refund, replacement, or exchange if an item has a major fault, including if it:

    • Is unsafe
    • Is significantly different from the description or sample
    • Has a defect that would have stopped someone from purchasing it
    • Does not do what it is reasonably expected to do and cannot be easily fixed

    If your order meets one of these criteria, please contact us using the details provided on the website.

    Contact 

  • Damaged Books

    Items That Qualify as Damaged

    • Ripped or bent pages
    • Dents or crushed edges larger than 1 cm
    • Tears or scratches on covers larger than 1 cm
    • Residue or marks on covers or spine that cannot be removed


    Items That Do Not Qualify as Damaged

    • Minor spine creasing
    • Light scratches or small marks
    • Slight wear to corners from handling or shipping